CWA Passenger Service Agents-Local 13301

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From Rio to TYS: A New Piedmont Steward Shares Her Journey
29 Jun, 2021
News

From Rio to TYS: A New Piedmont Steward Shares Her Journey

One of Piedmont’s newest stewards took a long, international route before landing at TYS in Knoxville. Adriane Whitworth grew up in Brazil and worked there many years for Continental and then United before fulfilling her dream of moving to the United States. We talked to Adriane about her experiences as a passenger service agent over the difficult past year and her goals as a new steward.

From Rio to TYS: A New Piedmont Steward Shares Her Journey

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Responding to Mandatory Overtime
28 Jun, 2021
News

Responding to Mandatory Overtime

The CWA/IBT Association and our CWA Airline Council continue to seek creative ways to ease the pressure on passenger service agents. In order to better manage the amount of mandatory overtime required of agents as the number of travelers increases and the summer storm season arrives, CWA has developed a trial in Reservations based on suggestions from members.

Responding to Mandatory Overtime

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Vaccine Rollout and Incentives: What You Need to Know
22 Apr, 2021
News

Vaccine Rollout and Incentives: What You Need to Know

President Biden moved the deadline for states to make all adults eligible to get a coronavirus vaccine to April 19. To encourage employees to be vaccinated, American Airlines announced an incentive program that applies to all American Airlines Group employees based in the United States, including those at Envoy and Piedmont.

Vaccine Rollout and Incentives: What You Need to Know

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Putting Health and Safety First in the COVID-19 Era
02 Mar, 2021
News

Putting Health and Safety First in the COVID-19 Era

It’s been a year since the global COVID-19 pandemic began turning our industry and our lives upside down, and CWA airline agents have been on the front lines at stations across the country. Recently we had a chance to talk to some American and Piedmont agents who have been in the trenches, dealing with COVID-19 and other health and safety issues.

Putting Health and Safety First in the COVID-19 Era

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