News

In the News: Railway Labor Act Impact on Rail and Airline Workers

In the News: Railway Labor Act Impact on Rail and Airline Workers

11 Dec, 2022

News

In the News: Railway Labor Act Impact on Rail and Airline Workers

Earlier this month, transportation unions were back in the headlines as the Biden administration called on Congress to take action to avert a strike in the commercial rail industry. As passenger service agents, we have more in common with railroad workers than you might think.

In the News: Railway Labor Act Impact on Rail and Airline Workers

AA Bargaining in Full Swing with Strong Member Support

AA Bargaining in Full Swing with Strong Member Support

11 Dec, 2022

News

AA Bargaining in Full Swing with Strong Member Support

Bargaining between the CWA-IBT Association and American Airlines started on October 4th in Dallas and continued in November, with a new round scheduled for January 16-18, 2023. You can help make our efforts successful by showing the company that we are united and willing to stand together for a fair contract.

AA Bargaining in Full Swing with Strong Member Support

CWA Agents Welcome New Bill vs. Abusive Passengers

CWA Agents Welcome New Bill vs. Abusive Passengers

11 Apr, 2022

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CWA Agents Welcome New Bill vs. Abusive Passengers

In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.

CWA Agents Welcome New Bill vs. Abusive Passengers

CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT

CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT

04 Apr, 2022

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CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT

CWA airline agents from Local 3645 in Charlotte joined union brothers and sisters from SEIU for the National Airport Workers Day of Action. The agents rallied to demand respect, higher pay, and safety on the job—including protection from assault by unruly passengers.

CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT

High Turnover and OT Spark Frustration at MIA

High Turnover and OT Spark Frustration at MIA

24 Feb, 2022

News

High Turnover and OT Spark Frustration at MIA

In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.

High Turnover and OT Spark Frustration at MIA

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

24 Feb, 2022

News

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

Although many Americans are stumbling toward more normal school and work situations as COVID-19 infections decline, mandatory overtime and rude customers are still creating stress for most airline agents, including those in reservations.

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges