News

As Travel Soars So Does Passenger Rage

As Travel Soars So Does Passenger Rage

11 Jul, 2021

News

As Travel Soars So Does Passenger Rage

As travel opens up after the lockdowns and quarantines of 2020, reports from every region of the country about incidents of unruly and sometimes violent behavior by passengers are on the rise. CWA is working with other unions, lawmakers, the FAA, DOT, and airline management to find solutions to this urgent issue.

As Travel Soars So Does Passenger Rage

Legislative Update: PSP and the PRO Act

Legislative Update: PSP and the PRO Act

29 Jun, 2021

News

Legislative Update: PSP and the PRO Act

In March, Congress passed the American Rescue Plan, which extended the Payroll Support Program (PSP) through September 30, 2021, keeping passenger service agents and other aviation workers connected to our essential jobs and healthcare. The next legislation we need Congress to pass in order to help all working families is the Protecting Our Right to Organize Act, also known as the PRO Act,

Legislative Update: PSP and the PRO Act

From Rio to TYS: A New Piedmont Steward Shares Her Journey

From Rio to TYS: A New Piedmont Steward Shares Her Journey

29 Jun, 2021

News

From Rio to TYS: A New Piedmont Steward Shares Her Journey

One of Piedmont’s newest stewards took a long, international route before landing at TYS in Knoxville. Adriane Whitworth grew up in Brazil and worked there many years for Continental and then United before fulfilling her dream of moving to the United States. We talked to Adriane about her experiences as a passenger service agent over the difficult past year and her goals as a new steward.

From Rio to TYS: A New Piedmont Steward Shares Her Journey

Responding to Mandatory Overtime

Responding to Mandatory Overtime

28 Jun, 2021

News

Responding to Mandatory Overtime

The CWA/IBT Association and our CWA Airline Council continue to seek creative ways to ease the pressure on passenger service agents. In order to better manage the amount of mandatory overtime required of agents as the number of travelers increases and the summer storm season arrives, CWA has developed a trial in Reservations based on suggestions from members.

Responding to Mandatory Overtime

Vaccine Rollout and Incentives: What You Need to Know

Vaccine Rollout and Incentives: What You Need to Know

22 Apr, 2021

News

Vaccine Rollout and Incentives: What You Need to Know

President Biden moved the deadline for states to make all adults eligible to get a coronavirus vaccine to April 19. To encourage employees to be vaccinated, American Airlines announced an incentive program that applies to all American Airlines Group employees based in the United States, including those at Envoy and Piedmont.

Vaccine Rollout and Incentives: What You Need to Know

Putting Health and Safety First in the COVID-19 Era

Putting Health and Safety First in the COVID-19 Era

02 Mar, 2021

News

Putting Health and Safety First in the COVID-19 Era

It’s been a year since the global COVID-19 pandemic began turning our industry and our lives upside down, and CWA airline agents have been on the front lines at stations across the country. Recently we had a chance to talk to some American and Piedmont agents who have been in the trenches, dealing with COVID-19 and other health and safety issues.

Putting Health and Safety First in the COVID-19 Era