News

Agents at American Build Relationships to Tackle Air Rage at ORD

Agents at American Build Relationships to Tackle Air Rage at ORD

04 Mar, 2020

News

Agents at American Build Relationships to Tackle Air Rage at ORD

There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.

Agents at American Build Relationships to Tackle Air Rage at ORD

Fighting for a Safe Workplace at CLT

Fighting for a Safe Workplace at CLT

04 Mar, 2020

News

Fighting for a Safe Workplace at CLT

Last August our CWA family lost a valued member in a workplace tragedy. Kendrick Hudson, a 24-year-old passenger service agent and member of CWA Local 3645, was killed when the vehicle he was driving at CLT flipped over. Recently the North Carolina DoL cited Piedmont with a $19,600 penalty for safety violations.

Fighting for a Safe Workplace at CLT

Piedmont Survey Reveals Health and Safety Risks

Piedmont Survey Reveals Health and Safety Risks

25 Feb, 2020

News

Piedmont Survey Reveals Health and Safety Risks

Thank you to the nearly 500 Piedmont agents who completed the safety survey conducted by CWA in December 2019. The results are helping us approach management with concrete information to resolve health and safety issues that affect all of us.

Piedmont Survey Reveals Health and Safety Risks

It's Time to Speak Out for Workplace Safety

It's Time to Speak Out for Workplace Safety

08 Jan, 2020

News

It's Time to Speak Out for Workplace Safety

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.

It's Time to Speak Out for Workplace Safety

Piedmont Leadership Training at CLT

Piedmont Leadership Training at CLT

26 Nov, 2019

News

Piedmont Leadership Training at CLT

In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.

Piedmont Leadership Training at CLT

Envoy Stewards Train as Agent Advocates

Envoy Stewards Train as Agent Advocates

26 Nov, 2019

News

Envoy Stewards Train as Agent Advocates

In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.

Envoy Stewards Train as Agent Advocates