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14 Sep, 2026

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Railway Labor Act materials from the CWA Passenger Service Convening

08 Sep, 2025

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New Hire Announcement: CWA Director Airline Passenger Service

15 Aug, 2025

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Updates from the 80th CWA Convention

Recent

08 Jan, 2020

News

It's Time to Speak Out for Workplace Safety

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.

It's Time to Speak Out for Workplace Safety

26 Nov, 2019

News

Piedmont Leadership Training at CLT

In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.

Piedmont Leadership Training at CLT

26 Nov, 2019

News

Envoy Stewards Train as Agent Advocates

In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.

Envoy Stewards Train as Agent Advocates

25 Nov, 2019

News

More Action Against Airport Assaults

In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.

More Action Against Airport Assaults

24 Nov, 2019

News

Supporting Our Sisters and Brothers at Delta

Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.

Supporting Our Sisters and Brothers at Delta

12 Nov, 2019

News

Agents Take a Stand Against HBR Closures

On October 24, a sea of red shirts greeted CEO Doug Parker and other American Airlines executives at the company's quarterly State of the Airline meeting in Fort Worth. "It was important for us to be there and make our statements on behalf of our co-workers," said Renee de la Garza of Local 6001.

Agents Take a Stand Against HBR Closures